Last updated: March 2026
We collect information you provide when creating an account or placing an order, including your name, email address, clinic name, and professional details. We also collect patient case data (initials only, no full names) necessary to complete your order.
We use your information to process orders, communicate order status, and improve our services. We do not use your data for marketing without your consent.
Patient data shared with us (DICOM files, clinical notes) is used solely to complete your surgical guide design. We do not store patient identifiable information beyond what is necessary for order fulfillment. All patient data is handled in accordance with applicable healthcare privacy standards.
Your data is stored securely using Supabase infrastructure hosted in the United States (AWS us-east-1). All data is encrypted at rest and in transit.
We do not sell, trade, or share your personal information with third parties, except as required to process payments (Paddle) or as required by law.
All payment processing is handled by Paddle. We do not store credit card or banking information on our servers.
We use essential cookies only to maintain your login session. We do not use tracking or advertising cookies.
Order data and associated files are retained for 12 months after order completion, after which they are permanently deleted unless you request earlier deletion.
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at info@truelinesurgical.com
For privacy-related questions, contact us at info@truelinesurgical.com